Refund Policy

SongPerfect sells personalised digital songs. Because each order is created from the customer’s submitted information, orders are made specifically for that customer.

If you contact us before your song generation has started, we may be able to cancel and refund your order.

Once your personalised digital songs have started being created, we usually cannot offer a refund simply because you changed your mind. This is because the product is personalised digital content created from your submitted information.

Please contact us if:

• You were charged more than once for the same order.
• You paid but no order was created.
• Your private library link does not work.
• Your song files are missing or cannot be played.
• There is a clear technical problem with delivery.

We may resend the private link, regenerate the song, fix the technical issue, or provide a refund where appropriate.

Please check all names, spelling, occasion details and song instructions before payment. We cannot guarantee a free replacement if incorrect information was submitted by the customer.

Email info@songperfect.com with your order email address and a short explanation of the issue.

This policy does not affect your statutory rights.