Privacy Policy

Data Controller: SongPerfect
Location: United Kingdom
Contact email: info@songperfect.com

• Order details: recipient name, occasion, song style preferences such as vibe, tone, and genre, story details, and any notes you submit.
• Contact details: your email address, used to send confirmations, order links, delivery updates, and support replies.
• Payment information: payments are processed securely by Stripe. We do not store your full card details. Stripe may provide us with limited transaction identifiers and payment status.
• Technical data: IP-derived country, device and browser information, and basic log data needed to keep the site secure and working properly.
• Communications: messages you send us, such as support requests, contact form submissions, or revision requests.

• To create and deliver your custom song and provide your private order page.
• To process payments and help prevent fraud.
• To communicate with you about your order, including confirmation, delivery, support, and revisions.
• To maintain and improve site reliability, performance, and security.
• To comply with legal obligations and enforce our terms.

Where UK data protection laws apply, including UK GDPR, we process personal data under the following lawful bases:

• Contract: to take payment, create your order, and deliver your song.
• Legitimate interests: to secure our services, prevent fraud, and improve reliability.
• Legal obligation: where we must keep records or respond to lawful requests.
• Consent (where applicable): for optional marketing communications and certain cookies or analytics.

We share personal data only where necessary to provide the service.

We do not sell your personal data.

Because we may serve customers worldwide, some service providers may process data outside the UK. Where this happens, we use appropriate safeguards such as contractual protections, including standard contractual clauses or equivalent measures, and we limit access to what is necessary.

• Order records: kept for as long as needed to provide the service, support revisions, and meet legal, tax, or accounting requirements.
• Emails and support messages: kept as long as needed to resolve your request and maintain service history.
• Song files: retained to allow access via your private order page. You may request deletion where applicable.

We use reasonable technical and organisational measures to protect personal data. Access to admin tools is restricted, and payment details are handled by Stripe. No method of transmission or storage is 100% secure, but we work to protect your data.

Depending on your location and applicable laws, you may have rights to:

• request access to your personal data
• request correction of inaccurate data
• request deletion where applicable
• object to or restrict certain processing
• request data portability where applicable
• withdraw consent where processing is based on consent

To exercise your rights, contact info@songperfect.com.

If UK GDPR applies, you also have the right to complain to the UK Information Commissioner’s Office (ICO).

We use essential cookies and similar technologies to make the site work. If we enable analytics in future, such as PostHog, it may set additional cookies or store identifiers to help us understand how visitors use the site.

Where required, we will provide cookie information and controls.

Our service is intended for general audiences. If you believe a child has provided personal data without appropriate consent, contact us and we will take steps to delete it where applicable.

We may update this policy from time to time. We will post the latest version on this page and update the effective date.

For privacy questions, requests, or concerns:
Email: info@songperfect.com